Access and Inclusion Statement
At Riverwood Downs, everyone deserves to feel welcome, included and supported — from booking to departure.
Nestled in the beautiful Barrington Tops region of New South Wales, we are dedicated to providing a safe, accessible and enjoyable stay for guests of all backgrounds, ages and abilities.
Our Commitment
We are committed to:
- Creating a welcoming and respectful environment for all guests
- Supporting diversity across culture, identity, age and ability
- Providing accessible options wherever reasonably practicable
- Continually improving our facilities and guest experience
Accessibility is a journey, not a destination — and your feedback helps us build an even more inclusive environment.
Accessibility at Riverwood Downs
As a nature-based resort set within a rural landscape, some areas of our property feature natural terrain, including gravel pathways, grassed areas, and uneven ground. However, we offer:
- Step-free entry to key public areas
- Ramp access to motel rooms
- Accessible bathroom facilities in selected areas
- Designated parking close to entrances
- Public spaces are designed to allow ease of movement where possible
- Vehicle access close to accommodation
- Flexible event layouts for weddings, conferences and group bookings
If you have specific mobility requirements, we encourage you to contact us prior to arrival so we can discuss the most suitable accommodation options.
Assistance Animals
Accredited assistance animals are warmly welcomed throughout the property in accordance with Australian regulations.
Individual Support & Sensory Considerations
Our team is committed to supporting individual needs. Staff are trained in disability awareness and are always happy to discuss:
- Mobility access requirements
- Alternative formats for guest information
- Dietary requirements
- Sensory considerations or quieter space requests
- Equipment assistance where possible
- Group access planning
Please contact us prior to your stay so we can work together to ensure the best possible experience.
Inclusive Events & Celebrations
Riverwood Downs proudly hosts weddings, family celebrations, retreats, community events and festivals for guests of all cultures, backgrounds and identities. We are committed to ensuring everyone feels welcome and respected at our venue.
Ongoing Improvement
We regularly review and update our access and inclusion practices as facilities evolve. We welcome feedback that helps us continue improving accessibility across our accommodation, event spaces and shared areas.
For enquiries or to discuss specific requirements, please contact:
We look forward to welcoming you to Riverwood Downs.
